• My account
  • Do I need to set up an account to place an order?
    No, you can place an order without registration. But we highly recommend that you register to take advantage of our offers and promotions that are exclusive to registered members.
  • What is your return policy?

    We hope you’re stoked with your product but if you need to return something, we have a seven (7) day return policy, which means you have seven (7) days after receiving your item to request a return.  All purchases are final and non-refundable/non-returnable after seven (7) days from the date your order is delivered.

    To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. See our return policy for details.

  • How do I change my address or add an additional address?
    Log into your account.
    In the menu on the right side of your screen, click on MY ADDRESSES to change your current address or add a new address.
  • Orders & Payments
  • Do you provide order tracking information?
    Once you’ve placed your order, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘spam’ or ‘junk’ folder and it should be there.
  • Can I make changes to my order?
    As soon we receive your order we start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.
  • Can I cancel my order?
    As soon we receive your order we start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.
  • Can I change the address that my order is shipped?
    No, we only ship to the customer's address once your order is placed and processed.
  • How can I track my order status?
    Once your order has been shipped, we will notify you by email of the shipment status. This email will also provide you with tracking information and the ability to access the status of your order.
  • Do I get an order confirmation?
    Yes. Once you’ve placed your order, an order confirmation message, which will contain your order details, will be emailed to you. If an email does not appear to have been received, please check your spam folder.
  • Is it safe to use my credit or debit card?
    The security of personal information is a high priority for us. We maintain administrative, technical, and physical safeguards to protect against unauthorized disclosure, use, alteration, and destruction of the personal information in our possession. Any information you transmit on our website is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).
  • What if I entered the wrong shipping address for my order?
    If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
  • Shipping & Delivery
  • What if my package is refused or not delivered?
    Refused or undeliverable packages are subject to return shipping costs that vary by the shipping method used in the original order. If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.
  • Returns & Refunds
  • How can I initiate a return?
    Returning your unwanted items is simple and easy! Firstly, please refer to the Return Policy to ensure that your return meets the criteria stated. Then contact our support team immediately and they will guide you on how to return an item.
  • What if I received a faulty or damaged item?
    Please contact our support team immediately and they will guide you on how to return the faulty or damaged item and get the correct one.
  • Can I exchange an item?
    Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
  • When will I get my refund?
  • You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. It can take up to 7-10 working days to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account. Please note that refunds may take up more days to process due to varying processing times between payment providers.