Shipping policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

It is important to consider high demand seasons which can have a potential delay due to a high volume of orders or postal service problems that are outside of our control.

Please note that your order processing times are separate from times you can see at checkout.  We ship out online orders daily (except Sundays).

Shipping carriers:

Canadian orders are shipped via Canada Post or UPS and international orders (includes USA) are shipped via UPS or DHL. You will be emailed a tracking number as soon as your package ships.

Duties & Tax information:

Canadian customers will have retail sales tax added to their order. USA customers can order in Canadian dollars from our site. We will ship anywhere in North America and Europe. Duties are up to the customer to pay upon arrival of package. We do not offer prepaid duties.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at info@nordenzi.com. with your name and order number, and we will look into it for you.

You can track your order by clicking here

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

If you have any further questions, please don't hesitate to contact us at info@nordenzi.com.